Some information in your Qii can be changed. The information collected from the governtmental sources  (MijnOverheid, the Belastingdienst and the UWV) can not be changed. This is verified information from the government. 

Do you think that something might be incorrect? Check your source first by logging into MijnOverheid.

Want to change something else? Please contact us.

Your Qii profile will be valid for three months. When your Qii is outdated, you will automatically get the option to update your information, when you apply to a residence.

Want to update your Qii in advance, for example if something has changed in your income situation? This can be done via the Qii app.

If your marital status has changed because you got married or divorced, you have to change this for the government. As soon as the information in your MijnOverheid account has been updated, Qii can update your information as well.

Contact our Help & Service team to update your Qii.

You can change your e-mailaddress in the Qii app. Log in with your pincode and go to ‘Account’. Click on ‘Aanpassen’ or ‘Change’ to change your e-mailaddress. Click on ‘Opslaan’ or ‘Save’ tot save your adjustment. The e-mailaddress will be changed directly.

If something is not working correctly or you would like to change your phonenumber, contact us and we will help you along.

Are you in wage labor? Then we can correct your SV-income. Log into your Qii and use the button underneath your SV-income, saying ‘My SV-income is different’. Upload an employer’s statement and a recent payment specifiation or payslip. We can only correct your income using those two documents.

Only by request of a rental agency you can add additional documents to your Qii. Ask the rental agency to request the necessary information in your Qii profile. You will receive an e-mail with which you can safely upload the document(s) to your Qii.

Only by request of a rental agency, can you add a document to your Qii. Ask the rental agency to request the necessary document(s). You will receive an e-mail with which you can safely upload this to your Qii.

Never send a document with personal information via the e-mail! We can not add anything for you and we can not guarantee the safety of your information this way.

Only the provider(s) you have specifically given permission to view your data, can view these additional document(s).

The rental agency will automatically receive a message if you have uploaded something at their request. Want to check if the document(s) has been uploaded correctly? Contact the rental agency for this.

Soon you will be able to adjust your household via the Qii app.

Would you like to invite a co habtitant or did you forget to invite a guarantor, or are you not sure if your household has been completed? Contact our Help & Service team and we will help you along.

Log in to your Qii app with your pincode. Click on the ‘Deelactie’ (shared information) with your provider and click on ‘+ Persoon toevoegen’ (add person). Choose the role of the person you want to invite (medebewoner/co habitant or borgsteller/guarantor), copy the link and click on ‘Opslaan’ (save). Send the link to the person you want to invite.

As soon as this person has completed their Qii, you can share your information together.

Is this not working correctly for you, or are you not sure if your household is complete? Contact us and we will help you along.

That is correct. Qii is a personal profile with personal information. You cannot view the personal data or a different person. Are you not sure if your household or group has been created correctly? Just contact us and we will check this with you.

Go to the Qii app and click on your deelactie (shared information). Click on the trashcan next to the name of the person you want to remove.

When you remove a co habtitant, you will remove them from your household as well as your applications to houses.

After removing them, you can apply to houses again with only your personal information.

Only the head of the household can invite people to your household. If you do not see the option to invite someone, in the Qii app, then you are probably the co habitant instead of the head of the household. Ask the head of the household to invited someone for you.

In your Qii account you will find two types of income. The income collected from the UWV and the tax income, collected from the Belastingdienst.

The tax income, from the Belastingdienst can not be changed. If you want to update your Qii, contact Help & Service.

SV-income is the amount with which your annual income will be calculated. The SV-income stand for social security income, meaning the wage amount before the deduction of several cost items (for example a pension or a personal budget plan).

The amount on your payment specification could be stated under a different name, for example SVW-loon, heffingsloon, loon LB/HB, depending on the country you have been working in.

Want to see how we calculate your SV-income? This tool will give you the option to do this yourself.

Are you an entrepreneur or self-employed? Then only the rental agency can correct your income. The rental agency can estimate which additional documents they might need to correct your income. Contact the rental agency for this.

Are you an employee? Then we can correct your SV-income if you can show us an employer’s statement and a recent (pro forma) payment specification.

There are some exceptions where Qii can not correct your SV-income. For example, if you applied to De Alliantie or WoningNet. If you have an employment contract for 0 hours or if you work for an employment agency Qii cannot recalculate your SV-income.

In your Qii account you have stored information from your own DigiD information. Only your personal information will be shown in your Qii. If you want to apply to residenced with a co habitant or partner, you can add this person’s Qii account to your household or group. This way the rental agency can view both your incomes added up.

Are you connecting your Qii to your WoningNet? Then the aggregated income of all people in your household will be added together. The aggregated income of your household has been collected from the Belastingdienst.

You can view the information in your Qii by logging in. There are two ways to view your Qii. You can log in via the Qii app to view your recent ‘Deelacties’ (applications to houses). Use your personal pin to log into the app. Did you forget your pincode? Contact us via the form at the bottom of this page.

You can also log in via the e-mail you received after completing your Qii. Did you not receive this message? Contact us and we will resend it.

When you want to create or update your Qii, the Qii app will ask for a verificationcode. You have to start creating your Qii via the link of a provider. Fill in the questions and you will find the verification code on the last page of the process. By filling in this verification code, you will connect the questions you filled in to the information you are about to collect in the Qii app.

Are you not sure how to start creating your Qii? Contact us so we can help you along.

Because the Qii app does not store any information, your data will be lost if an error occures will creating your Qii. Therefore it might happend that you have to start over again. This is might seem inconvenient but it is for the best. Qii does not and can not save information without a legal basis.

The Qii app is dependent from the governmental sources. Whenever there is maintenance or an error at MijnOverheid, Belastingdienst or the UWV, the Qii app will not be available.

If you are currently not in the Netherlands or have your App Store or Google Playstore account set to a different country, the Qii app might also not be available for you to download. This has to do with country restrictions.

Because of a more strict inlog method at the UWV, you have to activate SMS verification set in your DigiD account.

Go to DigiD.nl and sign into your account. Go to the section ‘SMS Verification‘, you will see ‘Active‘ of  ‘Inactive‘ here. Make sure you activate this and check if your phonenumber is up to date.

The e-mail could have been placed in the spam/unwanted folder. Check this first.

Are you not sure if you have filled in the correct e-mail address or did you not receive the e-mail? Contact our support team so we can resend it.

Want to delete your Qii? Go to ‘Account’ in the Qii app and click on ‘Delete my account’/’Verwijder mijn account’. Notice, your applications to rental houses will be removed as well.

Can’t log in to the Qii app? Contact us and we will help you along.