Frequently asked questions.

Where do I get the verification code for the Qii app?

When you want to create your Qii, the Qii app will ask for a activation code. You have to start creating your Qii via the link of a provider. Follow the steps and you will find the activation code on the last page of the process. This code can be used to start the Qii app. 

Keep in mind that the activation code is valid for ten minutes. You can renew the code yourself. 

Are you not sure how to start creating your Qii? Contact us and we will help you along.  

How can I invite a co habitant?

Log in to your Qii app with your pincode. Click on the ‘Deelactie’ (shared information) with your provider and click on ‘+ Persoon toevoegen’ (add person).Copy the link and click on ‘Opslaan’ (save). Send the link to the person you want to invite. 

As soon as this person has completed their Qii, you can share your information together. 

Is this not working correctly for you, or are you not sure if your household is complete? Contact us and we will help you along. 

How can I change my income?

In your Qii you will find two types of income. The income collected from the UWV and the Belastingdienst income. 

Are you employed? Then you can change the income collected from UWV by logging in via the e-mail “Qii complete” or “Updatet Qii”. Under your UWV income you can click on “Self declared income”. Fill in your gross yearly income and upload an employmer’s statement and a recent (proforma) payment specification. The organisation you are sharing your Qii with, can view your new income and the documents. 

Are you an entrepreneur,self-employed or do you receive a pension or benefits? Contact the organisation you are sharing your Qii with so they can request the correct documents for you. 

The income collected from the Belastingdienst can only be changed after a new year has started, you have filled in your tax form and this has been aproved by the Belastindienst. You can update your Qii to collect this income. 

If you share your Qii via iDD or WoningNet, you cannot change your income via Qii. 

How can I change information in my Qii?

The data in your Qii has been collected from the governmental sources and cannot be changed without proof. If you think the data is incorrect, check the governmental sources first. 

Is the information in the governmental sources correct but incorrect in your Qii? Then you can update your Qii. 

If you want to change your income, check or section about changing the income for your income type. 

Is there something else you would like to change? Contact us so we can assist you.   

How do I create a Qii?

At the moment it is only possible to create your Qii via the link of a provider. View the website of one of collaboration partners. 

Are you not sure how to start creating your Qii? Contact us and we will help you along.  

Questions by topic.

What is Qii?

Qii is an online service with which you can create a digital profile, filled with information from governmental sources. With this profile you can let an affiliated organization view your data. This way you can share your data safely, quick and digital.

How does Qii work?

By using the Qii app to log in with your DigiD information, you will collect your own data from MijnOverheidBelastingdienst and Mijn UWV. You have insight in which information each governmental source will collect and store in your QiiQii has no direct connection to your governmental sources and will only copy the necessary information. 

How do I create a Qii?

You can create your Qii via the link, advertisement or your personal account from an affiliated organization. By using this link you can start making your Qii and will see the personal activation code to start the Qii app.

I cannot fill in the activation code?

If you are not able to fill in the activation code in the Qii app because the field moves around after filling in one number, this is because of the settings of the keyboard on the device. This is how you can fix this: 

-Go to the Qii app and click one of the squares to start typing. The keyboard will now appear. 

-Click on the gear icon to open the settings. 

-In the settings you will find the item Veegcontrols or Keyboard Swipe Controls. Click on this item. 

-Make sure you select ‘Vegen om te typen’ or ‘Swipe to type’ and not ‘Cursorbesturing’ or ‘Cursor Control’. Go back to the Qii app and you should now be able to fill in the activation code. 

 

We are currently working on a solution fort his problem. If the option above does not fix your problem we would like to get in contact with you so we can see what we can do. 

Is Qii safe?

Qii has taken fitted technical and organizational measures to protect your (personal) data from being lost or use in any shape of unlawful processing. Would you like to know more about these measures? Read about it in our privacy statement.

Is Qii free?

Qii is free to use for you as a rental candidate.

Who can view my data?

With the mobile app, you will collect the information from DigiD youself and share your Qii safely via your Qii account. Qii or the organisation you want to share your information with are never able to directly view your DigiD or other governmental sources. 

The information in your Qii can be viewed by yourself, by Qii and the organisation you are sharing your informaton with. A ‘Deelactie’ (action of sharing your information) is valid for three months. After three months the rights to view your information will be revoked automatically until you comply to share this information again. You can revoke a ‘deelactie’ anytime or request your Qii to be deleted via the Qii app.

I do not have a DigiD, can I still create a Qii?

To use the Qii app, you have to log into your DigiD account. Did you forget your DigiD information or do you not have a DigiD account? Then you cannot use the Qii app. Request your information at digid.nl. Or ask the provider or rental agency for an alternative way to apply to residences.

What do I need to create a Qii?

With the Qii app you will log in to three governmental sources with your DigiD account. Make sure that your DigiD account is activated and you have your log in information on hand. 

To connect with the three governmental sources, we ask you to actitvate your MijnOverheid environment. To be able to log in to the UWV, you have to activate your SMS verification. You can activate the SMS verification on the website of DigiD. 

Can I use the DigiD app for creating my Qii?

No that is not possible. You can only log in with your username and password. Logging into your Qii app can be done by using a pin you will choose yourself.

How does Qii get my information?

Via the Qii app you will log in yourself with your DigiD information to collect the necessary information from the governmental sources. The Qii app will automatically sign off at the governmental sources after creating your Qii. The Qii app will not create a link with your DigiD information. Only the required information known by the governmental sources will be placed in your Qii.

How do I download the Qii app?

The Qii app is available in the Google Play Store or de Apple Appstore.  

Do you have an Android device? Make sure you have Android versie 6.0 or higher installed. Use this link to go to the Qii app in the Google Play Store.   

Do you have an Apple device? Make sure you have iOS versie 11.0 or higher installed. Use this link to go to the Qii app in the App Store.  

I can’t find/download the Qii app in the store?

The Qii app is only available for users with a Dutch App Store or Appstore account. You can change the country in your account in the account settings of your appstore. Make sure your phone has the most recent version of the software installed. 

Do you have an Android device? Make sure you have Android versie 6.0 or higher installed. Use this link to go to the Qii app in the Google Play Store.   

Do you have an Apple device? Make sure you have iOS versie 11.0 or higher installed. Use this link to go to the Qii app in the App Store. 

Can someone help me with creating my Qii?

Because you have to log in yourself with your DigiD account, you can only create a Qii account for yourself. We can of course assist you with this. Contact us so one of our members can help you along.

I have a comment or complaint, where can I communicate this?

At Qii we like to learn from our users. Are you not satisfied with our service or process or do you have feedback or a complaint about Qii? We would love to hear from you! Contact us so we can take care of your feedback 

How can I change the information in my Qii?

The data in your Qii will be directly collected from governmental sources and cannot be adjusted. If you think this information is not correct, check this at the governement soure. 

Is the information in the governmental source correct but not in your Qii? Then you can update your Qii. Is your income incorrect? Check the section about income to see how you can change this for your income type. 

Want to change something else? Please contact us. 

How can I update my Qii?

Your Qii profile will be valid for three months. When your Qii is outdated, you will automatically get the option to update your information, when you apply to a residence. 

Want to update your Qii in advance, for example if something has changed in your income situation? This can be done via the Qii app via the account page. Under the title ‘Geldigheid’ you can click on ‘Updaten’ to start the update process.

How long is my Qii valid?

Your Qii profile will be valid for three months. If you shared your Qii with an organisation by starting a sharing action, the organisation can view your information for three months. You can update your Qii yourself to extend this period to another three months. 

My marital status has changed, how can I update this?

If your marital status has changed because you got married or divorced, you have to change this for the government. As soon as the information in your MijnOverheid account has been updated, you can update this information in your Qii as well. 

My address has changed, how can I update this?

If your new address is known to MijnOverheid you can update your Qii. As soon as the information in your MijnOverheid account has been updated, you can update this in your Qii as well. 

My phone number or e-mail address has changed, can I adjust this?

You can change your e-mail address and phone number in the Qii app. Log in with your pincode and go to ‘Account’.  

Click on ‘Aanpassen’ or ‘Change’ to change your e-mail address or phone number. Click on ‘Opslaan’ or ‘Save’ to save your adjustment. The e-mail address and/or phone number will be changed directly. 

My income is not correct, can I change this?

In your Qii are two types of income, the income collected from the UWV adn the income collected from the Belastingdienst.

Are you employed? Then you can change the income collected from the UWV by logging in via the e-mail ‘Qii completed’ or ‘Updated Qii’. Click on ‘Self declared income’ under your UWV income. Fill in your gross yearly income and upload an employer’s statement and a recent (proforma) payment specification. The organisation you are sharing your Qii with can view your new income and the documents you added.

Are you an entrepeneur, freelancer/independent contractor or do you receive pension or benefits? Contact the organisation you are sharing your Qii with to let them request the required documents.

The income collected from the Belastingdienst can only be changed after the new year has started, you have filled in your tax form and this has been adjusted by the Belastingdienst. You can change this by updating your Qii.

If you share your Qii via iDD or WoningNet, you cannot change your income via Qii.

How can I update my Qii?

After three months your Qii will be outdated. When you want to start sharing information again, the Qii app will ask you to update your Qii account first.

You can update your Qii in advance via the Qii app. Go to the account page and click on ‘Updaten’ under the title ‘ Geldigheid’. You will follow the steps again to create a new version of your Qii account. Your household and co habitant(s) will remain the same. 

How long is my Qii valid?

Your Qii profile will be valid for three months. If you shared your Qii with an organisation by starting a sharing action, the organisation can view your information for three months. You can update your Qii yourself to extend this period to another three months. 

My income is not correct, can I change this?

In your Qii are two types of income, the income collected from the UWV adn the income collected from the Belastingdienst.

Are you employed? Then you can change the income collected from the UWV by logging in via the e-mail ‘Qii completed’ or ‘Updated Qii’. Click on ‘Self declared income’ under your UWV income. Fill in your gross yearly income and upload an employer’s statement and a recent (proforma) payment specification. The organisation you are sharing your Qii with can view your new income and the documents you added.

Are you an entrepeneur, freelancer/independent contractor or do you receive pension or benefits? Contact the organisation you are sharing your Qii with to let them request the required documents.

The income collected from the Belastingdienst can only be changed after the new year has started, you have filled in your tax form and this has been adjusted by the Belastingdienst. You can change this by updating your Qii.

If you share your Qii via iDD or WoningNet, you cannot change your income via Qii.

How can I add documents to my Qii?

Only by request of the organisation you are sharing your Qii with, you can upload additional documents to your Qii. Ask the organisation to request the documents in your Qii account. You will then receive an e-mail you can use to safely add this information to your Qii account.

Are you employed? You can then upload an employment statement and payment specification when you change your income. Read more about this process under ‘Income’.

Never send a document with personal information via the e-mail. Qii cannot upload anything for you and we cannot guarantee the safety of your information this way. 

The rental agency has asked me to upload a document, how can I add this?

Only by request of an organisation, can you add a document to your Qii. Ask the organisation you are sharing your Qii with to request the necessary document(s). You will receive an e-mail with which you can safely upload this to your Qii.  

Never send a document with personal information via the e-mail! We cannot add anything for you and we cannot guarantee the safety of your information this way. 

Who can view my additional document(s)?

Only the provider(s) you have specifically given permission to view your data, can view these additional document(s).  

I am not sure if I have uploaded something in my Qii, can I check this?

After you have uploaded a document to your Qii, you will receive an e-mail verification. Want to check if the document(s) have been uploaded correctly? Contact the organisation you are sharing your Qii with for this. Qii cannot view or approve additional documents. 

How can I change the composition of my household?

Would you like to invite or remove a co habitant? You can do this in the Qii app. Click on an active sharing action and scroll to the bottom of the page to invited or remove a co habitant.

 

Can’t find this option or are you unsure if your household is correct?  

Contact our Help & Service team and we will help you along. 

How can I invite a co habitant?

Log in to your Qii app with your pin. Click on an active sharing action to view your information. At the bottom of the page you will see the option to add a person (Persoon toevoegen). Copy the link and send this link to your co habitant. This link will let your co habitant create their Qii account and join your household.

If your co habitant has already created their Qii account and you would like to add them to your household, please contact us stating the e-mail address of your co habitant so we can help you complete your household.

I cannot see the information of my partner or co habitant?

That is correct. Qii is a personal profile with personal information. You cannot view the personal data or a different person. You can click one of your active sharing actions (deelactie) to see if your co habitant or partner is also linked to this sharing action. You can see their name at the bottom of this page.

Are you not sure if your household has been created correctly? Just contact us and we will check this with you.

How do I remove someone from my household?

Go to an active sharing action (deelactie) in the Qii app and click on the trashcan next to the name of the person you want to remove. When you remove a co habitant, you will remove them from your household as well as your earlier placed sharing actions. 

After removing them, you can apply to houses again with only your personal information. 

Do you want to remove an invitation from your household? You can click on the sharing action (deelactie) in progress (in bewerking) and remove the open invitation by clicking on ‘uitnodiging verwijderen’ under the link. The sharing action can now be completed with only the information of the people who have already created their Qii and are linked to your household.

How can I withdraw an invitaton for a co habitant?

You can click on the sharing action (deelactie) in progress (in bewerking) and remove the open invitation by clicking on ‘uitnodiging verwijderen’ under the link. The sharing action can now be completed with only the information of the people who have already created their Qii and are linked to your household.

How can I view who is taking part of my household?

You cannot see an overview of your household. You can view who has participated in your active sharing actions (deelacties). You can click one of your active sharing actions (deelactie) to see if your co habitant or partner is also linked to this sharing action. You can see their name at the bottom of this page.

Are you not sure if your household has been created correctly? Just contact us and we will check this with you.

Why can I not invite someone in the Qii app?

Only the head of the household can invite people to your household. If you do not see the option to invite someone, in the Qii app, then you are probably the co habitant instead of the head of the household. Ask the head of the household to invited someone for you.

Do you not see any active sharing actions (deelacties)? Then you cannot add a person via the Qii app. In this case you can contact Qii so we can help you along.  

My income is not correct, can I change this?

In your Qii are two types of income, the income collected from the UWV adn the income collected from the Belastingdienst.

Are you employed? Then you can change the income collected from the UWV by logging in via the e-mail ‘Qii completed’ or ‘Updated Qii’. Click on ‘Self declared income’ under your UWV income. Fill in your gross yearly income and upload an employer’s statement and a recent (proforma) payment specification. The organisation you are sharing your Qii with can view your new income and the documents you added.

Are you an entrepeneur, freelancer/independent contractor or do you receive pension or benefits? Contact the organisation you are sharing your Qii with to let them request the required documents.

The income collected from the Belastingdienst can only be changed after the new year has started, you have filled in your tax form and this has been adjusted by the Belastingdienst. You can change this by updating your Qii.

If you share your Qii via iDD or WoningNet, you cannot change your income via Qii.

What is UWV income?

UWV income is the income collected from the UWV. This is your SV-income. SV-income means ‘sociale verzekeringsloon‘, meaning social insurance wages. This is your income before retraction of different wages. This number can be found on a (Dutch) payment specification as a different term than SV-income. For example SVW-loon, heffingsloon, loon LB/HB.  

I am an entrepeneur or independent contractor, how can I show my income?

The organisation you are sharing your Qii with, can request additional documents to view and adjust your recent income. Contact the organisation to let them request the correct documents. You will then receive a link via the e-mail from Qii which you can use to safely add additonal documents.

Qii cannot view or request additional documents.  

I receive pension, AOW or benefits, how can I show my income?

The organisation you are sharing your Qii with, can request additional documents to view and adjust your recent income. Contact the organisation to let them request the correct documents. You will then receive a link via the e-mail from Qii which you can use to safely add additonal documents.

Qii cannot view or request additional documents.  

Is the income in my Qii personal or from my shared household?

In your Qii account you have stored information from your own DigiD information. Only your personal information will be shown in your Qii. If you want to apply to residence with a co habitant or partner, you can add this person’s Qii account to your household or group. This way the rental agency can view both your incomes added up.

Are you connecting your Qii to your WoningNet? Then the aggregated income of all people in your household will be added together. The aggregated income of your household has been collected from the Belastingdienst 

How can I view the sum of my household income?

You cannot view the sum of your household income yourself. You can add up the incomes of every member in your household. This is the amount the organisation you are sharing your Qii with, can view.

Which income will be viewed by the organisation I am sharing my Qii with?

This depends on the rental agency or organisation you are sharing your Qii with. Contact the organisation to learn more about the income requirements of the organisation. 

How can I let my equity count towards my income?

While creating your Qii you can fill in an amount for the equity. If you would like to change this amount you can update your Qii. Keep in mind that the organisation you are sharing your Qii with, can ask for a burden of proof for the equity in your Qii. 

How can I login to my Qii app?

There are two ways to view your Qii. You can log in via the Qii app to view your recent ‘Deelacties’ (sharing actions). Use your personal pin to log into the app. If you click on one of the active sharing actions, you can view the personal information you have shared.

You can also log in via the e-mail you received after completing (or updating) your Qii. Here you can view your personal information but not your sharing actions. 

If you cannot use your pin to login to the Qii app you can also reset this by logging in via the e-mail. If you do not have this e-mail anymore, contact use and we will send it again.

The Qii app asks me for an activation code, where can I find this?

Are you in the process of creating your Qii account? Then you have to fill in an activation code to continue the steps in the Qii app. The activation code will be shown after you have filled in the Qii questions. Follow the process from the link of an organisation you want to share your Qii with, to create your personal activation code. 

Keep in mind that this code will be active for 10 minutes. After that you can reset the code by clickin the grey arrow. 

Have you already created your Qii account and the Qii app still shows you the activation code screen? Then you might have disconnected your Qii account from the Qii app. This will also happen when you delete the Qii app and install the app again. You can link your Qii account to the app again by logging in via the e-mail ‘Qii complete’ or ‘Qii updatet’. View our question about resetting your PIN for more information.

I forgot my PIN, how can I reset this?

You can reset your PIN by logging in via the e-mail ‘Qii complete’ or ‘Updated Qii’. At the bottom of the page you find the option to connect the Qii app. 

The next page will show you an activation code. Fill in the code on the page in the Qii app where it asks for an activation code. If you forgot your PIN, you have to reinstall the Qii app to see this page. You can now choose a new PIN in the Qii app. 

Is something not working correctly or did you not receive the ‘Qii complete’ or ‘Updated Qii’ e-mails? Contact us and we will help you along 

I cannot log in in the Qii app or have deleted the Qii app, how can I log in again?

If you have deleted the Qii app from your phone, the option to log in will be removed from your device as well. You can connect the Qii app again by logging in via the e-mail ‘Qii complete’ or ‘Updated Qii’. At the bottom of the page you find the option to connect the Qii app. 

The next page will show you an activation code. Fill in the code on the page in the Qii app where it asks for an activation code.  You can now choose your new PIN in the Qii app. 

Is something not working correctly or did you not receive the ‘Qii complete’ or ‘Updated Qii’ e-mails? Contact us and we will help you along 

What happens to my information during maintenance or an error?

Because the Qii app does not store any information, your data will be lost if an error occures will creating your Qii. Therefore it might happend that you have to start over again. This is might seem inconvenient but it is for the best. Qii does not and can not save information without a legal basis. 

Qii only saves information when you have completed the app and given permission for storing your data. 

Why can I not log into the UWV?

Because of a more strict inlog method at the UWV, you have to activate SMS verification set in your DigiD account. 

Go to DigiD.nl and sign into your account. Go to the section ‘SMS Verification‘, you will see ‘Active‘ of  ‘Inactive‘ here. Make sure you activate this and check if your phone number is up to date 

Why can I not log into MijnOverheid?

Organisations that use MijnOverheid or the ‘Berichtenbox’ at MijnOverheid, have to be accepted before you can log in with the Qii app. 

If you come across a notification about activating or accepting conditions at MijnOverheid, while making your Qii, then you have to give those organisations permission. The Qii app can lead you through this process and send you back so you can continue your Qii. 

If you want to read more about activating your MijnOverheid account, go to the website of MijnOverheid. 

Where can I see my sharing actions?

In the Qii app you can view an overview of your sharing actions (deelacties). Active shared information are visible for the organisation you are sharing your Qii with. 

Sharing actions in progress (in bewerking) still have an open action. For example because you invitied a co habtitant. These sharing actions can be placed automatically when the action has been completed. 

Inactive sharing acties are withdrawn or expired. You can withdraw a sharing action yourself by clicking on an active sharing action. At the bottom of this page you will find the option ‘Deelactie stoppen’.

After completing a sharing action, you will also receive a confirmation e-mail. 

What is a sharing action (deelactie)?

A sharing action is when you give an organisation permission to view the data in your Qii for a certain reason, like applying to a house. This reason is the legal basis. Everytime you want to apply to a house, you can start a new sharing action with an organisation like your rental agency or broker. The sharing action will be valid for three months, after that the sharing action, including the rights to view your information, will be withdrawn automatically.

I did not receive the e-mail after creating my Qii?

The e-mail could have been placed in the spam/unwanted folder. Check this first. 

Are you not sure if you have filled in the correct e-mail address or did you not receive the e-mail? Contact our support team so we can resend it 

How do I know if an organisation can view my Qii?

In the Qii app you can find an overview of active sharing actions (deelacties). For example, your applications to rental houses. If you sharing action has been completed then you will receive an e-mail verification about this. 

If you invite a co habitant after completing a sharing action, this sharing action will be withdrawn until your household is complete again. 

A rental agency can not view my information, how can I fix this?

First check the Qii app to view this sharing action (deelactie) and to verify that this has been completed. A completed sharing action will be under Actief in your Qii app. If you have invitited a co habitant, the sharing action will be withdrawn until the household is complete again. 

Is the sharing action looking complete and you did not withdraw yourself or invited another person? This could be a technical issue. Contact us via the contact form so we can help you along. 

I can’t share my Qii because of a notification about the household?

Have you invited a co habitant to your household? Then you can start a new sharing action after your household has been compelted. View our questions about household and co habitants for more information. 

Why is the Qii app not available?

The Qii app is dependent of the availabilty of the governmental sources and DigiD. Whenever there is maintenance or an error at MijnOverheid, Belastingdienst or the UWV, the Qii app will not be available. 

We will place a notification on our website whenever this occures. Keep an eye on the website to see when the Qii app will be available again. 

If you are currently not in the Netherlands or have your App Store or Google Playstore account set to a different country, the Qii app might also not be available for you to download. This has to do with country restrictions. 

How can I delete my Qii?

Want to delete your Qii account? Go to ‘Account’ in the Qii app and click on ‘Delete my account’/’Account verwijderen’. Notice, your sharing actions and applications to rental houses will be removed as well. 

Can’t log in to the Qii app? Contact us and we will help you along. 

What happens to my data after deleting my Qii?

If you use the ‘Account verwijderen’ button in the Qii app, Qii will receive your request for removal. After deleting your Qii, we will send you a confirmation. 

All the sharing actions you started will be deleted as well as your personal information in your Qii. You can always create a new Qii account. We can not recall deleted Qii accounts. 

If you accidentally clicked the delete button, contact us we can cancel your request. 

How long will my Qii be valid?

Qii account will be valid for three months. The organisation you are sharing your information with, can view your sharing action for three months. So three months after creating your Qii, your sharing actions (this means housing applications as well) will be withdrawn.

When your Qii is older then three months your Qii will expire. You can update your Qii whenever you want to start a sharing action again. Or you can update your Qii via the Account page in the Qii app. View our questions about updating your Qii for more information.

How does Qii handle my personal data?

Qii does everything possible to make sure your personal data is safe. Only qualified team members can view your information if you have a question about your Qii. Our team members can not export your information. 

We also secure your information as best as possible by encrypting them while storing. If you want to read more about how Qii handles personal information, read our privacy statement. 

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